Shipping Policy

At Shop Jackson, most of our items are made to order just for you. This means your product is created after your order is placed rather than pulled from a warehouse shelf.

Processing & Production Time

• In-House products ship in 2-5 business days.
• Most orders take 7–14 business days to be completed.
• This timeframe includes production, quality checks, and preparation for shipment.
• Business days do not include weekends or holidays.

Why We Use Made-to-Order

By producing items as orders come in, we’re able to:

• Offer a wide variety of products, designs, and sizes
• Maintain high quality standards
• Reduce excess inventory and waste
• Support our local school and community programs

This approach allows Shop Jackson to stay flexible, creative, and community-focused while still delivering products we’re proud of.

Shipping

Once your order is completed, you’ll receive a shipping confirmation. Delivery time after shipment may vary based on carrier and destination.

Questions?

If you have questions about your order or timing, please contact us—we’re always happy to help.