Shop Jackson Return, Cancellation & Refund Policy

At Shop Jackson, many of our products are made to order, meaning items are produced specifically for each customer after an order is placed. Please review the policy below carefully before purchasing.

Cancellations

• Orders may be canceled for a full refund only before production begins.

• Once an item has entered production, the order cannot be canceled, as the item is custom-made specifically for the customer.

Returns & Exchanges

You may request a return or exchange within 14 days of delivery for eligible items.

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and undamaged

• Items must include original packaging

• Items returned used, damaged, or incomplete may be denied a refund or exchange

Made-to-Order Items (Important)

Because most Shop Jackson items are made to order:

• All sales are final once production begins

• We do not offer refunds or exchanges for:

  • Buyer’s remorse

  • Incorrect size or color selection

  • Shipping delays due to production timelines, holidays, weather, or carriers

Return Exceptions

• All clearance items, sale items, and gift cards are non-refundable and non-exchangeable

• Items returned without original packaging may be denied a refund or exchange

How to Initiate a Return or Exchange

To request a return or exchange, email us at
📧 infojacksongear@gmail.com

Please include:

• Your order number

• The reason for return or exchange

Refunds

• In most cases, refunds are automatically applied to canceled orders prior to production

• If a refund is approved after a return:

  • Refunds will be issued minus return shipping costs

  • Original shipping charges are non-refundable

• Refunds are issued to the original form of payment

Lost Packages

• Refunds for lost packages will not be issued until the carrier claim is resolved or the package is recovered

International Refunds

• All international refunds are issued in U.S. dollars (USD)

• Exchange rates may cause the refunded amount to differ in local currency

Exchanges

• Eligible items in new condition and original packaging may be exchanged for an item of equal value

• Customers in Alaska, Hawaii, and international locations are responsible for shipping costs both ways

Processing Time

• Please allow 3–5 business days for returns or exchanges to be processed after receipt

Incorrect or Damaged Items

If you receive an item that is damaged or incorrect due to a production error, please contact us within 7 days of delivery at
📧 infojacksongear@gmail.com

We will work with our supplier to resolve the issue with a replacement or refund if applicable.