You may return or exchange an unused item, you have 14 days from the date of delivery to return or exchange any unworn, unwashed, and undamaged items.

All items must include original packaging.

Items that are used or damaged may be denied a refund or exchange.

How to Return an Item

To initiate a return, send us an email at infojacksongear@gmail.com with your order number and reason for return.

Return Exceptions

All clearance items cannot be returned and sales are final.

Items returned incomplete or without the original packaging may be denied a refund or exchange.

Non - Refundable Items

 ALL Sale items or gift cards are non-refundable and no exchange. 

Requesting a Refund

In most cases, refunds will be automatically applied to a cancelled order. In the event of a lost package, refunds will not be applied until the claim is settled with the carrier or the lost package is recovered.

When requesting a refund, refunds will be issued less the return shipping costs of the item.

INTERNATIONAL REFUNDS: any refund applied to an international order will be refunded in US currency. We do not apply our product prices to currency exchange rates, so the amount you are refunded in your currency may differ, but will be applied in US dollars. Please keep this is mind if you request a refund.

Exchanges

A product that is new and in the original packaging may be exchanged for an item of same value.

Customers in Alaska and Hawaii, including international customers will be responsible for shipping both ways.

Return Process Exceptions

Please allow up to 3-5 business days for your return or exchange to be processed.

In most cases your refund will automatically go back to the original form of payment used for the purchase.

Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange. This includes return shipping of the product unless paid by customer.

If you have questions or received an incorrect or damaged item contact us at infojacksongear@gmail.com

Cancellation Policy

You may cancel an order at any time prior to the order entering the “Processing” stage.

The entire order must be cancelled, you can not cancel specific items.

If you still want certain items in the cancelled order, you’ll have to purchase the items again in a new order.

To cancel an order: Please submit an inquiry at infojacksongear@gmail.com